Privacy Policy

Last updated: October 20, 2026

Petsokey.com operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Petsokey.com is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise conduct a transaction through the Services, or when you communicate with us by any other means. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when communicating with us, such as when submitting a customer service inquiry or complaint.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including information collected from your device when you use our products or services or visit our websites, including through cookies and similar technologies.

• From our service providers, including when we engage them to provide certain technologies or when they collect or process personal information on our behalf.

• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing, and Improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may also include using your personal information to personalize and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending commercial, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Services or other websites. These advertisements may be based on products you have previously purchased, added to your cart, or other activities you have performed through the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potentially fraudulent, illegal, dangerous, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account information with anyone.

• Communicating with You. We use your personal information to provide customer support, respond to your requests, deliver our Services effectively, and maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities. We may also use your information to investigate or participate in civil discovery, actual or potential litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• Shopify, service providers, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping services.

• Business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of the sharing of your information for personalized marketing and advertising based on your online activity across different merchants and websites. You can exercise your right to opt out here.

• When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as when we share information to ship products to you or when you use social media widgets or login integrations.

• Our affiliates or other companies within our corporate group.

• In connection with a business transaction, such as a merger or insolvency proceeding; to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests; to enforce our Terms of Service or other applicable policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

To provide and improve the Services, information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

Additionally, to help protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and the Shopify platform itself.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of that information for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and users of those third-party platforms, without limitations on its use by us or third parties.

The inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators, unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by applicable law in their jurisdiction.

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, information you send to us may not be secure while being transmitted. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by applicable law.

• Right of Access. You may have the right to request access to the personal information we hold about you.

• Right to Deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.

• Right to Data Portability. You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

• Right to Opt Out of the Sale or Sharing of Data for Personalized Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of your information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your right to opt out here.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat your visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/.

Other than the Global Privacy Control signal, we do not recognize other “Do Not Track” (DNT) signals that may be sent by your web browser or device.

• Managing Communication Preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as communications relating to your account or orders you have placed.

You may exercise any of these rights through the options available within the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

Where permitted by applicable law, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from an authorized representative, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us.

We will respond to your request within a reasonable period, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details provided below or to submit a complaint to your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or equivalent agreements issued by the relevant UK authority, as applicable, unless the transfer is made to a country recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the updated version of this Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us using the details below:

Email: pets.shop6767@gmail.com

Address: Pedro Nuñes Fernández 1563, 5810000 Puente Alto, RM, Chile

Phone: +56 9 2950 8122 and +56 9 4249 6548.